Streamlining Business Services Through Robotics, Innovation and Employee Engagement

As technologies advance, services become automated, and the face of the workforce rapidly changes – the importance of a strong Shared Services Leader is critical. In this intimate, finance focused exchange, network with Heads of Shared Services, and learn how they are guiding their enterprises through some of the biggest SS transformations yet.

Through presentations, panel discussions, round tables and 1:1 pre-scheduled meetings with best-of breed solution providers, break down three of the core challenges facing Shared Services leaders:

  • RPA: Will it streamline business efficiency and reduce your costs? The impact of RPA on offshoring and outsourcing, and where to go from here.
  • Innovation and Disrupters: Creating an agile workplace to deal with the impact of disrupters – encouraging innovation, exploring new technologies and effectively managing cyber risks.
  • Employee Engagement: Retraining and maintaining a flexible workforce during transformation – dealing with pushback, encouraging buy-in and keeping the customer front and center.

Featured Speakers

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2019 Sponsors

How Is The Exchange Different?



The Exchange Format



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Speak To The Right People At The Right Time



Attendee Qualification Criteria

We qualify all attendees on job function, strategic responsibility, and budgeting authority to ensure you’re guaranteed to meet and engage with an elite group within the contact centre industry.

To learn more about our Attendee Qualification Criteria, please get in touch with us below!

Enquire as a Delegate

Mary Avenoso
Delegate Sales Manager
+61 2 9229 2419

INQUIRE AS DELEGATE

Enquire as a Sponsor

Nicholas Waterfield
Exchange Sponsorship Director
+61 2 9229 1050

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Sponsor Testimonials

We have been successfully running exchange events internationally for several years. The video below will give you an insight into why the format is so highly regarded by both solution providers and end users.