05 - 06 March, 2019 | Cypress Lakes Resort, Hunter Valley, NSW

Exchange Day 3 - Wednesday, 6th March 2019

Exchange Start

8:00 am - 8:30 am Breakfast & Registration

8:30 am - 8:40 am Chairperson's Opening Remarks

Case Study

8:40 am - 9:20 am Expanding the Horizontal Scope of Shared Services to Increase Organizational Business Efficiency

Amanda Harsas - Head of Finance Transformation, Primary Health Care
Hear how Primary Health Care is aligning processes such as HR, Operations and Finance across the business to streamline business efficiency and re
focus and improve the customer experience. This includes key topics such as:

  • Expanding beyond the traditional shared service functions to include non-core business services
  • Ensuring leaders and teams in Group Business Services are engaged to deliver a great customer service
  • Streamlining, consolidating and ultimately automating end-to-end process
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Amanda Harsas

Head of Finance Transformation
Primary Health Care

BrainWeave™

Room One

9:20 am - 10:20 am The Importance of External Stakeholder Engagement to the Success of Shared Services
Bob Beusekom - Group Director Corporate and Shared Services, Mater Group
It is not just the staff that need to be guided through times of change – it is just as important to have the full support and backing of external stakeholders –be that the board or the C-suit. How does one create a common understanding both up and down the food chain?

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Bob Beusekom

Group Director Corporate and Shared Services
Mater Group

Room Two

9:20 am - 9:50 am One-to-One Business Meetings

Room Two

9:50 am - 10:20 am One-to-One Business Meetings

Break

10:20 am - 10:40 am Morning Tea & Networking Break

Panel Discussion

Hear about strategies in transition and change management planning designed to manage business as usual business outcomes while driving significant people, process and technology changes. Engage in interactive discussion in the following Q&A session surrounding issues such as:

  • Strategies to maintain required staff capacity and quality of deliverables while implementing strategic change
  • Strategies to support people capability and process changes
  • Engaging customers and key stakeholders support

Facilitator:
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Ben Vanden Boom

Head of Finance Operations A/NZ
Bupa

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Bob Beusekom

Group Director Corporate and Shared Services
Mater Group

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Nigel McGarrick

(Acting) General Manager People and Corporate Services
Sydney Water

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Tim Johnson

Head of Operations Insurance Delivery
Suncorp Group

BrainWeave™

Room One

11:20 am - 12:20 pm Coping with Pushback from Long Term Employees
Ross Quattrocchi - Group Shared Services Manager, Ingham’s Group Ltd
Whatever transformation stage your Shared Services team is going through, the need to keep employees engaged and supportive is stronger than ever. In this round table discussion, hear how your peers are going about dealing with employee pushback, and different strategies they are using to keep staff engaged.

Facilitator:
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Ross Quattrocchi

Group Shared Services Manager
Ingham’s Group Ltd

Room Two

11:20 am - 11:50 am One-to-One Business Meetings

Room Two

11:50 am - 12:20 pm One-to-One Business Meetings

Break

12:20 pm - 1:05 pm Lunch & Networking Break

Case Study

1:05 pm - 1:45 pm Effectively Managing Offshore Functions To Improve Financial Control And Shared Services At AMP

Andrew Syros - Head of Financial Control and Shared Services, AMP
4 years ago AMP underwent the process of offshoring their financial control and shared services function. To date, approximately two-thirds of Andrew’s team are based abroad. In this session, hear him discuss AMP’s approach to offshoring, covering:
  • How AMP built an effective offshoring model
  • Strategies used to plan and implement the model
  • How AMP are managing and growing their shared services offshoring model
  • Lessons learned so far
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Andrew Syros

Head of Financial Control and Shared Services
AMP

BrainWeave™

Room One

1:45 pm - 2:45 pm Future Proofing Your Business in an Age of Digital Disruption
Michael Stevens - Group Head of Finance Services, Lendlease
As the capabilities of technology rapidly accelerate, and the product lifecycle bell-curve gets narrower – how does your company prepare for the inevitable change that approaches? In this session, deep-dive into:

  • Potential strategies and preparation tactics
  • Treating disruptors as an opportunity and a threat
  • Thinking like an entrepreneur  Accelerators, Corporate Venture Funds and Innovation Hubs

Facilitator:
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Michael Stevens

Group Head of Finance Services
Lendlease

Room Two

1:45 pm - 2:15 pm One-to-One Business Meetings

Room Two

2:15 pm - 2:45 pm One-to-One Business Meetings

Case Study

2:45 pm - 3:25 pm “One Team, Multiple Locations”: Lion’s Transformational Shared Service Journey

Emma Beard - Enterprise Services Director, Lion
As one of the three core operating models, outsourcing has proved to be a popular option when it comes to reducing costs and streamlining efficiency – but how do you maintain control in an outsourced environment, especially when it crosses multiple locations? In this session, Emma outlines how Lion:

  • Successfully rebranded and launched Lion’s shared service team to support Lion’s transformation agenda
  • Leveraged the best of their outsource partner to build a continuous improvement mind set in the onshore team
  • Created the opportunity to realise significant incremental annual revenue through focussing on the customer experience
  • Engaged the broader business on the realising the benefits of end to end process optimisation
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Emma Beard

Enterprise Services Director
Lion

Exchange End

3:25 pm - 3:40 pm Afternoon Tea and Chairman’s Closing Remarks