05 - 06 March, 2019 | Cypress Lakes Resort, Hunter Valley, NSW

Media Center

Shared Services Leaders Exchange 2019 Agenda

The SSLE is an invite-only event, focused exclusively on the most senior decision makers for Shared Services and Outsourcing

Reports

State of the Shared Services and Outsourcing Industry - Australian & New Zealand Market Report 2018

Ahead of the 21st Shared Services and Outsourcing Week Australia 2018, this report provides insight to how trends in Shared Services are playing out in Australia and New Zealand. We hope it will guide you to improved decisions as you move your operations forward.

Global Intelligent Automation Market Report (H1 2018)

This report, produced under the guidance of SSON’s Chief IA Officer, Lee Coulter (who chairs the IEEE Working Group on Standards in Intelligent Process Automation and heads a distinguished early automation adopter, Ascension’s Ministry Service Center), brings together the learnings gained over the last three years. It outlines the steps...

Global Shared Services & Outsourcing Trends 2017: The End of Shared Services As We Know It?

General trends across all sectors and business functions indicate the global economy has been growing stronger, resulting in a 10% increase in global foreign direct investment (FDI) levels measured by the number of jobs created in 2016 versus the previous year. At the same time, a changing political rhetoric on...

Asia 2018 | State of the Shared Services and Outsourcing Industry Report

There has never been a more exciting time to work in Shared Services, to lead the model’s evolution, or to influence enterprise strategy – at least for those who understand how to grasp the opportunities. SSON’s annual state-of-the-industry report for Asia is based on more than 200 responses specifically from...

Unlocking More Value From Shared Services: A Report On Driving Process Transformation Through Technology

Traditionally, IT resources have been expensive to procure and maintain. Training employees to use these systems adds to this cost. By folding the IT function into the SSC, companies can control these expenditures. At the same time, technology is a critical tool within the SSC environment, due to its ability...

Global Business Services: Transformation Drive and Digital Enabler

What’s the fuss about Global Business Services? Surveying some of the 184 GBS organisations in the SSON database, this report identifies their modus operandi, reporting structure, governance framework, talent management strategy, leadership, and, of course, value add. What emerges is perhaps the most detailed picture yet of modern-day Global Business...

SSON Diversity Report 2018: The Gender Issue

How is Gender Diversity within Business Services Being Embraced?This question is one many corporate leaders have been asking themselves over the past year. Spurred on by the exposure of shameful practices and pay inequality that are snowballing across the global business landscape, the issue of diversity and inclusion has been...

State of the Shared Services and Outsourcing Industry Report 2018: Trends and Developments in Digital Innovations

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration...

Modern Shared Services: Innovating and Enhancing Shared Services Delivery | A Blackline Report

If you’re like 80 percent of Fortune 500 companies, your organization is running a shared services model. And like them, you’re not all the way to achieving the full range of potential benefits. Today’s organizations are on the march to enhance their shared service centers (SSCs), or move to a...

Finance Transformation: Cutting Through the Hype | A Blackline Report

The truth is that finance transformation is a journey, not a destination. Many finance organizations have already embarked on it, driving down costs, whether through enhancing shared services centers, or applying more  centralization, standardization, and automation. This report focuses on what existing finance transformations look like, exploring the key benchmarks...

Articles

Driving cost savings and service effectiveness through a collaborative approach to Shared Services: A Case Study on Western Sydney University

The journey of organisational transformation often brings significant challenges. While the transition to a new centralised operating model achieved clear benefits in terms of cost savings and efficiency gains, these opportunities would not have been attained without a collaborative approach to stakeholder engagement. Ahead of the 21st Shared Services and...

How can Shared Services drive more value as a data analytics and business insight hub?: A Case Study of Lumino the Dentists and Suncorp

As Shared Services Centres optimise transactions processing, a new value-add is emerging that is fast becoming a significant service delivery to the business: data analytics and business insight. These insights drive all kinds of performance improvements, to drive more competitive strategies - from identifying suppliers that take up more time...

Redefining Skills and Capabilities for the Digital Evolution of Shared Services - From Transactional to Value Add

As Shared Services become more tech-enabled and move up the value curve, traditional core skillsets need to evolve, and leaders need to consider how to enrich their workforce to be more innovative and collaborative.

Eliminating Hurdles to Scaling RPA: A Case Study from ANZ's Global Services Group (Manila)

With the advent of RPA, the Philippines found itself in the midst of a far-reaching ‘reinvention’ of the workplace, based on intelligent processing capabilities that were rapidly taking over transactional activities. However, rather than spelling disaster for an industry heavily relying on human resources, RPA also advocates a real opportunity....

How to Build a Next Generation Shared Services Delivery Model: A Case Study of Bureau Veritas

Bureau Veritas’s Mumbai-based Global SSC provides effective integrated support that makes the organisation run – just not in the traditional way. As Shared Services has become table stakes across a large number of global and multinational enterprises, the model is nevertheless under constant pressure to outperform itself. Ten years ago,...

A Guide to Reconciliation Management: Waste Less Time and Trust Your Numbers (Trintech)

The purpose of this guide is to give ambitious finance professionals, such as yourself, an insight into the challenges and trends surrounding the modern finance department. In this guide, we’ll unearth how you can make improvements that add real, tangible value to your reconciliation management processes.