Articles

Driving cost savings and service effectiveness through a collaborative approach to Shared Services: A Case Study on Western Sydney University

Driving cost savings and service effectiveness through a collaborative approach to Shared Services: A Case Study on Western Sydney University

The journey of organisational transformation often brings significant challenges. While the transition to a new centralised operating model achieved clear benefits in terms of cost savings and efficiency gains, these opportunities would not have been attained without a collaborative approach to stakeholder engagement. Ahead of the 21st Shared Services and Outsourcing Week Australia 2018, SSON spoke with Peter Tow, Director, Project Management Office at Western Sydney University to find out more about what other organisations can learn from his team’s journey to date.

How can Shared Services drive more value as a data analytics and business insight hub?: A Case Study of Lumino the Dentists and Suncorp

How can Shared Services drive more value as a data analytics and business insight hub?: A Case Study of Lumino the Dentists and Suncorp

As Shared Services Centres optimise transactions processing, a new value-add is emerging that is fast becoming a significant service delivery to the business: data analytics and business insight. These insights drive all kinds of performance improvements, to drive more competitive strategies - from identifying suppliers that take up more time and costs than they should, to discovering that entire process steps are redundant and can be replaced by process automation technology.

Redefining Skills and Capabilities for the Digital Evolution of Shared Services - From Transactional to Value Add

Redefining Skills and Capabilities for the Digital Evolution of Shared Services - From Transactional to Value Add

As Shared Services become more tech-enabled and move up the value curve, traditional core skillsets need to evolve, and leaders need to consider how to enrich their workforce to be more innovative and collaborative.

Eliminating Hurdles to Scaling RPA: A Case Study from ANZ's Global Services Group (Manila)

Eliminating Hurdles to Scaling RPA: A Case Study from ANZ's Global Services Group (Manila)

With the advent of RPA, the Philippines found itself in the midst of a far-reaching ‘reinvention’ of the workplace, based on intelligent processing capabilities that were rapidly taking over transactional activities. However, rather than spelling disaster for an industry heavily relying on human resources, RPA also advocates a real opportunity. That opportunity is growing. With RPA projects well underway, Shared Services practitioners are now turning their attention to how to scale this robotic capability across the enterprise. Here are 5 top tips on scaling up robotics from Manila based ANZ's Global Services Group.

How to Build a Next Generation Shared Services Delivery Model: A Case Study of Bureau Veritas

How to Build a Next Generation Shared Services Delivery Model: A Case Study of Bureau Veritas

Bureau Veritas’s Mumbai-based Global SSC provides effective integrated support that makes the organisation run – just not in the traditional way. As Shared Services has become table stakes across a large number of global and multinational enterprises, the model is nevertheless under constant pressure to outperform itself. Ten years ago, the solution was standardisation and optimised-cost support services; more recently, the world of robotic automation has presented itself as a means of replacing transactional/manual work while at the same time leveraging time freed up for more value-adding insights and benefits for business customers. Today, we are in a digital age in which internal barriers and walls are being eroded to make way for synergies and business intelligence that support the competitive advantage.

A Guide to Reconciliation Management: Waste Less Time and Trust Your Numbers (Trintech)

A Guide to Reconciliation Management: Waste Less Time and Trust Your Numbers (Trintech)

The purpose of this guide is to give ambitious finance professionals, such as yourself, an insight into the challenges and trends surrounding the modern finance department. In this guide, we’ll unearth how you can make improvements that add real, tangible value to your reconciliation management processes.