Ahead of the 21st Shared Services and Outsourcing Week Australia 2018, this report provides insight to how trends in Shared Services are playing out in Australia and New Zealand. We hope it will guide you to improved decisions as you move your operations forward.
Driving cost savings and service effectiveness through a collaborative approach to Shared Services: A Case Study on Western Sydney University
The journey of organisational transformation often brings significant challenges. While the transition to a new centralised operating model achieved clear benefits in terms of cost savings and efficiency gains, these opportunities would not have been attained without a collaborative approach to stakeholder engagement. Ahead of the 21st Shared Services and Outsourcing Week Australia 2018, SSON spoke with Peter Tow, Director, Project Management Office at Western Sydney University to find out more about what other organisations can learn from his team’s journey to date.
How can Shared Services drive more value as a data analytics and business insight hub?: A Case Study of Lumino the Dentists and Suncorp
As Shared Services Centres optimise transactions processing, a new value-add is emerging that is fast becoming a significant service delivery to the business: data analytics and business insight. These insights drive all kinds of performance improvements, to drive more competitive strategies - from identifying suppliers that take up more time and costs than they should, to discovering that entire process steps are redundant and can be replaced by process automation technology.
Redefining Skills and Capabilities for the Digital Evolution of Shared Services - From Transactional to Value Add
As Shared Services become more tech-enabled and move up the value curve, traditional core skillsets need to evolve, and leaders need to consider how to enrich their workforce to be more innovative and collaborative.
With the advent of RPA, the Philippines found itself in the midst of a far-reaching ‘reinvention’ of the workplace, based on intelligent processing capabilities that were rapidly taking over transactional activities. However, rather than spelling disaster for an industry heavily relying on human resources, RPA also advocates a real opportunity. That opportunity is growing. With RPA projects well underway, Shared Services practitioners are now turning their attention to how to scale this robotic capability across the enterprise. Here are 5 top tips on scaling up robotics from Manila based ANZ's Global Services Group.
Bureau Veritas’s Mumbai-based Global SSC provides effective integrated support that makes the organisation run – just not in the traditional way. As Shared Services has become table stakes across a large number of global and multinational enterprises, the model is nevertheless under constant pressure to outperform itself. Ten years ago, the solution was standardisation and optimised-cost support services; more recently, the world of robotic automation has presented itself as a means of replacing transactional/manual work while at the same time leveraging time freed up for more value-adding insights and benefits for business customers. Today, we are in a digital age in which internal barriers and walls are being eroded to make way for synergies and business intelligence that support the competitive advantage.
The purpose of this guide is to give ambitious finance professionals, such as yourself, an insight into the challenges and trends surrounding the modern finance department. In this guide, we’ll unearth how you can make improvements that add real, tangible value to your reconciliation management processes.
The SSLE is an invite-only event, focused exclusively on the most senior decision makers for Shared Services and Outsourcing. Streamlining and increasing the value of business services through robotics, innovation, and employee engagement, they share their insights into their own experiences and learn from yours.
Complete the form below to download the Agenda for the 2019 Exchange to view all speakers, sessions, takeaways, key attendee criteria, and more.
This report, produced under the guidance of SSON’s Chief IA Officer, Lee Coulter (who chairs the IEEE Working Group on Standards in Intelligent Process Automation and heads a distinguished early automation adopter, Ascension’s Ministry Service Center), brings together the learnings gained over the last three years. It outlines the steps necessary to be successful over the long haul, how to build for scale, and how to realistically calculate the returns of an implementation. Produced in association with our partners at ISG, Automation Anywhere, and Agilify, addresses the important questions around how to plan, build and structure your automation program for scale and yield.
General trends across all sectors and business functions indicate the global economy has been growing stronger, resulting in a 10% increase in global foreign direct investment (FDI) levels measured by the number of jobs created in 2016 versus the previous year. At the same time, a changing political rhetoric on trade is combined with disruptive technologies that are reconfiguring how and where value is created. This is expected to generate a new form of globalization, where international flows of data and information will become increasingly prominent while the internationalization of goods, services and capital may have to adapt to changing opportunities for trade.
The convergence of technologies such as the Internet of Things, big data, analytics, mobile and social collaboration, enables organizations to be more intelligent, more agile, and better able to scale their operations, optimize supply chains and shift to new business models with unprecedented speed. This article assesses how these transformative shifts are starting to impact on the scale, scope and nature of shared services establishments.
There has never been a more exciting time to work in Shared Services, to lead the model’s evolution, or to influence enterprise strategy – at least for those who understand how to grasp the opportunities. SSON’s annual state-of-the-industry report for Asia is based on more than 200 responses specifically from this region, and highlights trends in operational models, identifies the ‘new and improved’ profile of modern Shared Services, and identifies where future value-add lies.
This report provides a deep-dive analysis specifically for the Asia region. We hope it will guide you to improved decisions as you move your operations.
Unlocking More Value From Shared Services: A Report On Driving Process Transformation Through Technology
Traditionally, IT resources have been expensive to procure and maintain. Training employees to use these systems adds to this cost. By folding the IT function into the SSC, companies can control these expenditures. At the same time, technology is a critical tool within the SSC environment, due to its ability to drive process improvements and increase productivity. This comes at a time when digital transformation is a focus area for many businesses; and advancements in digital technologies are providing companies with new ways of working. Developments in the fields of automation, rapid application development, artificial intelligence and enterprise-wide information management are transforming the scope of knowledge-based processes and re-defining the goals of shared services.
Before exploring how organisations can digitise their shared services to deliver greater value, it’s important to understand the challenges faced and the types of solutions that are required to address these.
What’s the fuss about Global Business Services? Surveying some of the 184 GBS organisations in the SSON database, this report identifies their modus operandi, reporting structure, governance framework, talent management strategy, leadership, and, of course, value add. What emerges is perhaps the most detailed picture yet of modern-day Global Business Services, based on direct feedback from GBS leaders. In this report we have included candid interviews with 10 modern-day GBS leaders as well as tapped into the experience and knowledge of one of our long‑time associates, Chazey Partners, to show you what can be achieved.
Whether you are ready for a global model, or whether it’s even appropriate for you right now – this report will help you understand the why’s, the why not’s, and the what if’s.
How is Gender Diversity within Business Services Being Embraced?
This question is one many corporate leaders have been asking themselves over the past year. Spurred on by the exposure of shameful practices and pay inequality that are snowballing across the global business landscape, the issue of diversity and inclusion has been given a much-needed shot in the arm. Against this backdrop, SSO Week Event Director Hannah Reeve, and I recently hosted an online discussion on how shared services organisations are handling diversity. While the obvious reaction is to adopt a ‘women’ moniker and analyse workforce demographics and management representation on the basis of gender, the real issue at stake, as it emerged, is bigger than this.
State of the Shared Services and Outsourcing Industry Report 2018: Trends and Developments in Digital Innovations
Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration of the industrial revolution based on robotic automation, but now, moving from manufacturing into services.
SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within Shared Services model.
If you’re like 80 percent of Fortune 500 companies, your organization is running a shared services model. And like them, you’re not all the way to achieving the full range of potential benefits. Today’s organizations are on the march to enhance their shared service centers (SSCs), or move to a large-scale global services model to gain further efficiencies and standardization across locations and activities.
This report shares insights on digitizing Shared Services, and key technologies and strategies to improve your SSC performance.
The truth is that finance transformation is a journey, not a destination. Many finance organizations have already embarked on it, driving down costs, whether through enhancing shared services centers, or applying more centralization, standardization, and automation. This report focuses on what existing finance transformations look like, exploring the key benchmarks and enablers for an effective transformation journey for your business' finance organisation.