Reports

State of the Shared Services and Outsourcing Industry - Australian & New Zealand Market Report 2018

State of the Shared Services and Outsourcing Industry - Australian & New Zealand Market Report 2018

Ahead of the 21st Shared Services and Outsourcing Week Australia 2018, this report provides insight to how trends in Shared Services are playing out in Australia and New Zealand. We hope it will guide you to improved decisions as you move your operations forward.

Shared Services Leaders Exchange 2019 Agenda

The SSLE is an invite-only event, focused exclusively on the most senior decision makers for Shared Services and Outsourcing. Streamlining and increasing the value of business services through robotics, innovation, and employee engagement, they share their insights into their own experiences and learn from yours.

Complete the form below to download the Agenda for the 2019 Exchange to view all speakers, sessions, takeaways, key attendee criteria, and more.

Click here to request an invitation

Global Intelligent Automation Market Report (H1 2018)

Global Intelligent Automation Market Report (H1 2018)

This report, produced under the guidance of SSON’s Chief IA Officer, Lee Coulter (who chairs the IEEE Working Group on Standards in Intelligent Process Automation and heads a distinguished early automation adopter, Ascension’s Ministry Service Center), brings together the learnings gained over the last three years. It outlines the steps necessary to be successful over the long haul, how to build for scale, and how to realistically calculate the returns of an implementation. Produced in association with our partners at ISG, Automation Anywhere, and Agilify, addresses the important questions around how to plan, build and structure your automation program for scale and yield.

Global Shared Services & Outsourcing Trends 2017: The End of Shared Services As We Know It?

Global Shared Services & Outsourcing Trends 2017: The End of Shared Services As We Know It?

General trends across all sectors and business functions indicate the global economy has been growing stronger, resulting in a 10% increase in global foreign direct investment (FDI) levels measured by the number of jobs created in 2016 versus the previous year. At the same time, a changing political rhetoric on trade is combined with disruptive technologies that are reconfiguring how and where value is created. This is expected to generate a new form of globalization, where international flows of data and information will become increasingly prominent while the internationalization of goods, services and capital may have to adapt to changing opportunities for trade.

The convergence of technologies such as the Internet of Things, big data, analytics, mobile and social collaboration, enables organizations to be more intelligent, more agile, and better able to scale their operations, optimize supply chains and shift to new business models with unprecedented speed. This article assesses how these transformative shifts are starting to impact on the scale, scope and nature of shared services establishments.

Asia 2018 | State of the Shared Services and Outsourcing Industry Report

Asia 2018 | State of the Shared Services and Outsourcing Industry Report

There has never been a more exciting time to work in Shared Services, to lead the model’s evolution, or to influence enterprise strategy – at least for those who understand how to grasp the opportunities. SSON’s annual state-of-the-industry report for Asia is based on more than 200 responses specifically from this region, and highlights trends in operational models, identifies the ‘new and improved’ profile of modern Shared Services, and identifies where future value-add lies.

This report provides a deep-dive analysis specifically for the Asia region. We hope it will guide you to improved decisions as you move your operations.

Unlocking More Value From Shared Services: A Report On Driving Process Transformation Through Technology

Unlocking More Value From Shared Services: A Report On Driving Process Transformation Through Technology

Traditionally, IT resources have been expensive to procure and maintain. Training employees to use these systems adds to this cost. By folding the IT function into the SSC, companies can control these expenditures. At the same time, technology is a critical tool within the SSC environment, due to its ability to drive process improvements and increase productivity. This comes at a time when digital transformation is a focus area for many businesses; and advancements in digital technologies are providing companies with new ways of working. Developments in the fields of automation, rapid application development, artificial intelligence and enterprise-wide information management are transforming the scope of knowledge-based processes and re-defining the goals of shared services.

Before exploring how organisations can digitise their shared services to deliver greater value, it’s important to understand the challenges faced and the types of solutions that are required to address these.

Global Business Services: Transformation Drive and Digital Enabler

Global Business Services: Transformation Drive and Digital Enabler

What’s the fuss about Global Business Services? Surveying some of the 184 GBS organisations in the SSON database, this report identifies their modus operandi, reporting structure, governance framework, talent management strategy, leadership, and, of course, value add. What emerges is perhaps the most detailed picture yet of modern-day Global Business Services, based on direct feedback from GBS leaders. In this report we have included candid interviews with 10 modern-day GBS leaders as well as tapped into the experience and knowledge of one of our long‑time associates, Chazey Partners, to show you what can be achieved.

Whether you are ready for a global model, or whether it’s even appropriate for you right now – this report will help you understand the why’s, the why not’s, and the what if’s.

SSON Diversity Report 2018: The Gender Issue

SSON Diversity Report 2018: The Gender Issue

How is Gender Diversity within Business Services Being Embraced?

This question is one many corporate leaders have been asking themselves over the past year. Spurred on by the exposure of shameful practices and pay inequality that are snowballing across the global business landscape, the issue of diversity and inclusion has been given a much-needed shot in the arm. Against this backdrop, SSO Week Event Director Hannah Reeve, and I recently hosted an online discussion on how shared services organisations are handling diversity. While the obvious reaction is to adopt a ‘women’ moniker and analyse workforce demographics and management representation on the basis of gender, the real issue at stake, as it emerged, is bigger than this.

State of the Shared Services and Outsourcing Industry Report 2018: Trends and Developments in Digital Innovations

State of the Shared Services and Outsourcing Industry Report 2018: Trends and Developments in Digital Innovations

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration of the industrial revolution based on robotic automation, but now, moving from manufacturing into services.

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within Shared Services model.

Modern Shared Services: Innovating and Enhancing Shared Services Delivery | A Blackline Report

Modern Shared Services: Innovating and Enhancing Shared Services Delivery | A Blackline Report

If you’re like 80 percent of Fortune 500 companies, your organization is running a shared services model. And like them, you’re not all the way to achieving the full range of potential benefits. Today’s organizations are on the march to enhance their shared service centers (SSCs), or move to a large-scale global services model to gain further efficiencies and standardization across locations and activities.

This report shares insights on digitizing Shared Services, and key technologies and strategies to improve your SSC performance.

Finance Transformation: Cutting Through the Hype | A Blackline Report

Finance Transformation: Cutting Through the Hype | A Blackline Report

The truth is that finance transformation is a journey, not a destination. Many finance organizations have already embarked on it, driving down costs, whether through enhancing shared services centers, or applying more  centralization, standardization, and automation. This report focuses on what existing finance transformations look like, exploring the key benchmarks and enablers for an effective transformation journey for your business' finance organisation.