Unlocking More Value From Shared Services: A Report On Driving Process Transformation Through Technology
Traditionally, IT resources have been expensive to procure and maintain. Training employees to use these systems adds to this cost. By folding the IT function into the SSC, companies can control these expenditures. At the same time, technology is a critical tool within the SSC environment, due to its ability to drive process improvements and increase productivity. This comes at a time when digital transformation is a focus area for many businesses; and advancements in digital technologies are providing companies with new ways of working. Developments in the fields of automation, rapid application development, artificial intelligence and enterprise-wide information management are transforming the scope of knowledge-based processes and re-defining the goals of shared services.
Before exploring how organisations can digitise their shared services to deliver greater value, it’s important to understand the challenges faced and the types of solutions that are required to address these.
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