05 - 06 March, 2019 | Cypress Lakes Resort, Hunter Valley, NSW

Bob Beusekom

Group Director Corporate and Shared Services
Mater Group

Exchange Day 2 - Tuesday, 5th March 2019

Tuesday, February 26th, 2019

9:40 AM RPA v OUTSOURCING v OFFSHORING: The Changing Landscape of Shared Services

Deep dive into the various decision-making processes behind selected operating models. Listen to three Heads of Shared Services discuss the good, the bad and the ugly of their selected models, touching on:

  • The reasoning behind their model
  • The end-to-end process it took to implement
  • The benefits and challenges of changing models
  • The impact on the internal workforce and external stakeholders


Exchange Day 3 - Wednesday, 6th March 2019

Tuesday, February 26th, 2019

9:20 AM The Importance of External Stakeholder Engagement to the Success of Shared Services

It is not just the staff that need to be guided through times of change – it is just as important to have the full support and backing of external stakeholders –be that the board or the C-suit. How does one create a common understanding both up and down the food chain?

10:40 AM Balancing Business Outcomes When Driving Organisational Change

Hear about strategies in transition and change management planning designed to manage business as usual business outcomes while driving significant people, process and technology changes. Engage in interactive discussion in the following Q&A session surrounding issues such as:

  • Strategies to maintain required staff capacity and quality of deliverables while implementing strategic change
  • Strategies to support people capability and process changes
  • Engaging customers and key stakeholders support


Check out the incredible speaker line-up to see who will be joining Bob.

Download The Latest Agenda