05 - 06 March, 2019 | Cypress Lakes Resort, Hunter Valley, NSW

Emma Beard


Enterprise Services Director
Lion


2:45 PM “One Team, Multiple Locations”: Lion’s Transformational Shared Service Journey

As one of the three core operating models, outsourcing has proved to be a popular option when it comes to reducing costs and streamlining efficiency – but how do you maintain control in an outsourced environment, especially when it crosses multiple locations? In this session, Emma outlines how Lion:

  • Successfully rebranded and launched Lion’s shared service team to support Lion’s transformation agenda
  • Leveraged the best of their outsource partner to build a continuous improvement mind set in the onshore team
  • Created the opportunity to realise significant incremental annual revenue through focussing on the customer experience
  • Engaged the broader business on the realising the benefits of end to end process optimisation


Check out the incredible speaker line-up to see who will be joining Emma.

Download The Latest Agenda