05 - 06 March, 2019 | Cypress Lakes Resort, Hunter Valley, NSW

Nigel McGarrick


(Acting) General Manager People and Corporate Services
Sydney Water


10:40 AM Moving Shared Services Up the Value Curve

More and more shared services functions are expanding horizontally; acquiring different business functions such as AP/AR, HR, Procure to Pay and Reporting, but is it time for a vertical climb? Deep-dive into the capabilities of shared services as it climbs the value curve, addressing:

  • Standardizing roles across multiple business functions
  • Increasing the scope of the shared service lens
  • Expanding the high-volume, low-value role to core business functions
  • Improving external stakeholder attitudes toward shared services

10:40 AM Balancing Business Outcomes When Driving Organisational Change

Hear about strategies in transition and change management planning designed to manage business as usual business outcomes while driving significant people, process and technology changes. Engage in interactive discussion in the following Q&A session surrounding issues such as:

  • Strategies to maintain required staff capacity and quality of deliverables while implementing strategic change
  • Strategies to support people capability and process changes
  • Engaging customers and key stakeholders support

Facilitator:


Check out the incredible speaker line-up to see who will be joining Nigel.

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